2. Information We Collect

We may collect the following information:

• Account Information: Name and phone number used to create and access your account, including OTP verification where applicable.

• Order Information: Products ordered, quantities, order history, order value, delivery address, and special instructions.

• Location Information: Device location may be collected when you allow location permission. Location information is used to identify your service area, show products and services available in your area, calculate delivery distance or charges, and facilitate delivery.

• Communication Data: Information from calls, messages, or other communications with our customer support team or delivery personnel for order confirmation, delivery coordination, and issue resolution.

• Device & Usage Data: Device type, IP address, operating system, app/browser usage information, and other technical information that may be collected automatically for security, troubleshooting, analytics, and service improvement.

Payment Information: If MeroMultiMart does not process payments through an online payment gateway, we do not collect or store your debit card, credit card, or other online payment details. Orders may be paid using the payment methods made available by MeroMultiMart, such as Cash on Delivery or supported QR/bank payment options.

3. How We Use Your Information

We use your information to:

• Verify your identity and manage your account.

• Process, confirm, and fulfill your orders.

• Show products and services available in your location.

• Calculate delivery distance and applicable delivery charges.

• Coordinate delivery with delivery personnel.

• Contact you regarding order status, delivery, confirmations, or issues.

• Provide customer support and resolve complaints or disputes.

• Improve our platform, products, services, and user experience.

• Troubleshoot technical problems and help prevent fraud or misuse.

• Send offers, promotions, service updates, or other communications where permitted. You may opt out of promotional communications where applicable.

• Comply with applicable laws and legal obligations in Nepal.

4. How We Share Your Information

Some information sharing is necessary to provide our services and fulfill your orders.

• With Suppliers, Stores, or Product Partners: We may share necessary order information, such as the products ordered, quantities, delivery address, and contact information, to prepare and fulfill your order.

• With Delivery Personnel: Delivery personnel may receive your name, delivery address, phone number, and relevant order details solely for completing your delivery.

• With Service Providers: We may share limited information with trusted service providers who help us operate, maintain, secure, or improve our platform and services.

• With Legal Authorities: We may disclose information where required by applicable law, court order, legal process, or where necessary to protect the rights, safety, or property of MeroMultiMart, our users, or the public.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

6. Data Retention

We retain personal information for as long as necessary to provide our services, maintain your account, process orders, resolve disputes, prevent fraud, and comply with applicable legal and operational requirements.

You may request deletion of your account and associated personal information, subject to information that we may be required or permitted to retain under applicable law or for legitimate operational purposes.

7. Your Rights

Depending on applicable law, you may:

• Access, update, or correct your account information.

• Request deletion of your account and personal information.

• Opt out of promotional communications.

• Ask questions about how your personal information is collected and used.

• Contact us regarding privacy concerns or requests relating to your personal information.

8. Cookies and Tracking Technologies

Our website or application may use cookies, local storage, analytics tools, or similar technologies to keep you signed in, remember preferences, understand how our services are used, improve performance, and maintain security.

You may be able to control cookies through your browser or device settings. Disabling certain technologies may affect some features of the platform.

9. Children's Privacy

MeroMultiMart is not intended for children under 18 years of age. We do not knowingly collect personal information from individuals under 18.

If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.

Any updated version will be published on the MeroMultiMart website or through the application. The updated policy will become effective when published unless otherwise stated.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact MeroMultiMart through the contact details provided on our website or application.

Last Updated: September 30, 2026